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How inisial t Protects Your Personal Data

At inisial t, your personal data — including account credentials, transaction records from DANA, OVO, GoPay and QRIS, and device activity — is handled under a clear, documented…

Data encrypted in transitDANA, OVO, GoPay & QRIS transaction privacyAccount data retained only as neededRight to request deletion24/7 privacy contact channel

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What Information inisial t Holds About You

inisial t Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect the information you provide directly: your name, email address, phone number, and the payment method you use — whether that is DANA, OVO, GoPay or QRIS. We also collect technical data such as your IP address, browser

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type, and session timestamps to keep your account secure and to detect unusual login activity. Transaction metadata — amounts, timestamps and payment channel references — is stored to support withdrawal verification and dispute resolution. We do not sell your personal data to third parties. Where local
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law permits, we may share limited data with payment processors and fraud-prevention partners strictly to complete your transactions. Data from Semarang and all other Indonesian regions is processed under the same standards.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold about you, our privacy team is available around the clock. You can submit a formal data request through your account dashboard, contact us via live chat available 24 hours a day, or send a written request by email and expect a response within two business days.

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Account Dashboard Request

Log in, navigate to Account Settings, then select Privacy & Data. From there you can download a summary of your stored data or submit a deletion request directly — no waiting on hold.

Live Chat — 24 Hours

Our live chat support operates around the clock. Mention your registered email and the nature of your data query; a privacy-trained agent will handle your case, not redirect you to a generic queue.

Email Privacy Request

Send your written request to our privacy email address listed in the footer. We acknowledge receipt within four hours and aim to resolve straightforward requests within two business days of verification.

HOW WE HANDLE DATA

Our Privacy Practices, Explained in Detail

Every data practice at inisial t is built around minimal collection, clear retention limits, and your right to know and act.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly on your device. You can disable non-essential cookies from the footer cookie banner without affecting your account access or payment functions.

Payment Data Privacy

Transactions via DANA, OVO, GoPay and QRIS generate reference IDs that we store for dispute resolution. We never store your full e-wallet PIN or credentials — those remain entirely within the respective payment provider's environment.

Account Security Measures

Passwords are stored as salted hashes; we never hold them in plain text. Login attempts from unrecognised devices trigger a verification step sent to your registered email or phone number before access is granted.

Data Retention Schedule

Active account data is retained for the life of your account plus 12 months after closure, which is required for financial audit compliance. Anonymous aggregated analytics data may be kept longer but cannot be traced back to your individual profile.

Your Right to Access

You can request a full export of the personal data we hold at any time via the Account Dashboard. The export covers profile fields, transaction history references and device log summaries, delivered as a downloadable file within 48 hours.

Third-Party Sharing Limits

We share data only with payment processors handling your DANA, OVO, GoPay or QRIS transactions, and with fraud-detection partners. All sharing depends on local law and is governed by data processing agreements that bind those partners to the same privacy standards we follow.

Privacy Policy — Questions We Hear Most

The questions below come directly from account holders asking about their data rights on inisial t. If your question is not covered here, the live chat channel and email privacy request path are both available around the clock.

We collect your name, email, phone number and the payment method you register — such as DANA or OVO. We also log your IP address and session timestamps to verify account ownership and prevent unauthorised access to your profile.

We share data only with payment processors for DANA, OVO, GoPay and QRIS transactions, and with fraud-prevention partners. We do not sell your data. All external sharing depends on local law and is covered by binding data agreements.

Log in and go to Account Settings, then Privacy & Data. Select the data export option and we will prepare a downloadable file covering your profile, transaction references and device logs — delivered to your account within 48 hours.

Yes. Submit a deletion request through Account Settings or email our privacy team. We process verified deletion requests within five business days. Some transaction records may be retained where required by Indonesian financial regulations.

We store only payment reference IDs and timestamps — never your PIN, wallet password or full card details. Those credentials stay inside QRIS and GoPay's own secure systems. Our servers hold only what is needed to match a transaction to your account.

We use session cookies for login continuity and analytics cookies to monitor page performance. You can accept or decline non-essential cookies via the banner in the page footer. Declining analytics cookies does not affect your account functions or payment processing.

We retain your data for 12 months after account closure to meet financial audit requirements. After that period, your identifiable data is deleted. Anonymous, aggregated analytics data may persist longer but cannot be linked back to your account.

How inisial t Protects Your Personal Data

Reach Us About Your Privacy Rights

Account Dashboard Request

Live Chat — 24 Hours

Email Privacy Request

Our Privacy Practices, Explained in Detail

Cookie Usage

Payment Data Privacy

Account Security Measures

Data Retention Schedule

Your Right to Access

Third-Party Sharing Limits

Privacy Policy — Questions We Hear Most

01 What personal data does inisial t collect when I open an account?

02 Does inisial t share my data with anyone outside the platform?

03 How can I request a copy of the data inisial t holds about me?

04 Can I ask inisial t to delete my personal data?

05 How does inisial t protect my QRIS and GoPay payment information?

06 What cookies does inisial t use and how do I control them?

07 How long does inisial t keep my account data after I close my account?

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